Coverage

Based in West London. Running nationally.

One dispatch desk in Park Royal covers four tiers — London around the clock, the Home Counties same-day, the UK hub to hub, Europe by road.

How cover works

Four tiers, one dispatch desk.

Where you are decides the collection window and the vehicle. It does not change who answers the phone.

Tier Collection Delivery Vehicles on the tier
London Any hour, 24/7 Same-day, direct Motorbike · car · van · 7.5T
Home Counties Any hour, 24/7 Same-day & next-day Van · Luton · 7.5T · artic
National Booked, hub to hub Next-day, dated 7.5T · 13.6m artic
Europe & worldwide Booked to departure Road & next-day parcel Full pallet · full load

Operations answer 24 hours a day, 362 days a year. Quotes come back within 30 minutes during office hours.

In detail

How each tier actually runs.

Tier 01 · London

Every borough, collected around the clock.

The fleet parks at Park Royal, so a west London job starts moving before the paperwork is finished — and a City job is a run down the A40, not a trip in from a depot.

  • Collection across the boroughs and the City, any hour, 24/7.
  • Direct and dedicated — one job, one vehicle, no depot stops.
  • Motorbikes and scooters carry small items free of the Congestion Charge and the T-charge.
  • Drivers carry goods in: kitchen, stockroom or cold store, not the kerb.
The Jump Up van fleet lined up on the yard

London areas on this tier

Acton · Barnet · Brent · Camden · Chiswick · Ealing · Fulham · Hammersmith & Fulham · Hampstead · Harrow · Heathrow · Hillingdon · Hounslow · Kensington · Park Royal · Richmond · Southall · Uxbridge · Wembley · Westminster

Every other London postcode runs off the same desk. If it is not on the list, it is still a quote.

Tier 02 · Home Counties

Out past the M25, back the same day.

Six counties inside a working radius of the base. Same-day when the deadline is today, next-day pallet when it is not — booked on the same call.

  • Same-day dedicated vehicle, collected any hour of the day.
  • Next-day pallets out of the North West London store, with a committed delivery date.
  • Quarter, half, full and oversized pallets, wrapped before they leave.
  • Chilled and frozen on the same run, temperature logged at each leg.
Photography to be shot — livery van on an A-road out of London at first light, Home Counties

Counties and towns on this tier

Hertfordshire · Buckinghamshire · Oxfordshire · Berkshire · Hampshire · Surrey — Watford · St Albans · Borehamwood · Milton Keynes · Aylesbury · Reading · Slough · Oxford · Guildford · Farnborough

Give us the two postcodes and the deadline; operations confirm the vehicle and the window on the quote.

Tier 03 · National

Hub to hub, with a date on it.

Pallets move hub to hub out of the North West London store, and the consignment carries a committed delivery date rather than an estimate. Full loads go direct on a 13.6m artic.

  • Hub to hub, or hub to door at the far end.
  • Quarter pallet through to full load, ambient or refrigerated.
  • A committed delivery date on every pallet consignment.
  • Live tracking and electronic proof of delivery on arrival.
An articulated trailer on the motorway

Pallet sizes on this tier

Quarter pallet · Half pallet · Full pallet · Oversized · Ambient or refrigerated

Every other UK mainland postcode is quoted on the route, the vehicle and the temperature.

Tier 04 · Europe & worldwide

Europe by road. The rest by parcel.

Full pallets and full loads move into Europe by road on the same booking. Anything smaller goes as a next-day international parcel.

  • European road freight, full pallet or full load.
  • Next-day international parcels.
  • Electronic signature captured at the door.
  • Tracked end to end, the same as a London job.
Trucks, container handling and a departing freight aircraft at a cargo terminal

What moves on this tier

European road freight · Full loads · Next-day international parcel · Electronic proof of delivery · End-to-end tracking

Tell us the destination and the deadline; operations confirm the lane and the vehicle before anything is loaded.

The base

One site in Park Royal. Runs leaving around the clock.

Fleet, pallet store and dispatch desk sit on the same North West London site. Nothing waits on a handover between depots, and the supervisor you speak to can see the vehicle.

  • Park Royal, NW London — vehicles, pallet store and dispatch on one site
  • Hub-to-hub pallets — quarter, half, full and oversized, wrapped before they leave, with a committed delivery date
  • European road freight — full pallets and full loads by road, tracked and signed for electronically
Pallet docketNW10 store
Service
Pallet distribution
Collection
Park Royal NW10
Movement
Hub to hub
Sizes
Quarter to full
Vehicle
Artic 13.6m
Wrapping
Before it leaves
Committed delivery dateSigned for on arrival

Ready for the next move.

Tell us the two postcodes.

Collection, delivery and what is in the back. Operations quote on the route, the vehicle and the temperature — and call back within 30 minutes during office hours.